• When browsing through our web, you can enter the quantity in the tab provided next to the product you wish to buy and click ‘add to cart’. You can add as many items as you wish to buy.
• Click on the “Shopping Bag” icon and proceed to Checkout.
• Enter all your required contact, shipping and billing information.
• Click on ‘’Continue to Payment” and select your preferred payment method.
• Click on ‘Complete Order’ and check your email for an order confirmation Email.

You will be provided with a tracking ID in order to keep a track of your order. Domestic orders normally take 4-5 days to arrive.

Yes, you can place your order on WhatsApp or phone call at +92 326 9661746. Please ensure to provide the article number, color and size (SKU) of the product you wish to purchase.

You can track the status of your order by clicking on the order tracking icon on the website. Enter your tracking ID to view the status of your order. Alternatively you can contact our Customer Service team at +92 326 9661746 to request your order tracking status.

You can contact our Customer Service at +92 326 9661746 to request changes to your order within 24 hours of order placement, given that the order has not been processed.

No, an item will only be reserved for you after you have confirmed your order at checkout.

• Customers can cancel orders at any time before the order has been processed. 
• Once the order has been shipped, you will receive a shipping confirmation via email and along with your order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order. 
• RJ Studioo holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.

If you haven’t received a sales invoice via email within an hour it means your order hasn’t been successfully placed.

“Add to wishlist” means you like the product and may consider buying it sometime later but not right now; whereas, when you add a product to the cart, it means that you are serious about buying the product and that you are just a few steps away from making the payment.

Following are the payment options available to shop at our online store.

• Cash on Delivery
• Online Payments

Please visit our Payments Guide for further details regarding payment methods for online orders.

All payment information on our website is processed on a fully encrypted and secure platform.

The order will only be processed once the payment has been received in our account. If you’re unable to make the online payment, please contact our customer service.

If you choose Cash on Delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

No, you need to pay the full amount in cash once your order is delivered to you. For COD orders of a large amount, our Customer Care team may contact you for verification before your order is dispatched.

No. RJ Studioo strictly follows ‘No refund’ policy.

Enter the coupon code into the ‘Discount Code or Gift Card” field at checkout to apply it to your order. Coupons can be issued for a particular amount or a discount percentage. If your order amount (including shipping charges) exceeds the coupon amount, the additional amount can be paid through COD or Credit Card. Please read the terms & conditions for the coupon code carefully. There may be an order amount limit and validity depending on the type of coupon issued. Certain products / categories may be restricted with a particular type of coupon. Coupon codes can only be redeemed online using the same email ID upon which the coupon has been issued.

A promo code is a special code you can enter at checkout to receive a discount on your order. Discounts may be a percentage off, a fixed amount off, or a free shipping offer.

• Add your favorite items to the shopping cart.
• Go to the Checkout page.
• Enter the promo code in the “Promo Code” or “Discount Code” box.
• Click Apply – your discount will be displayed immediately.

• Local order delivery can take between 5 – 7 working days
• During SALE the delivery time is up to 15 working days

Orders are processed within 24 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to availability of items and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order. Note: For a smoother delivery process, you may receive multiple packages for one order.

RJ Studioo offers free shipping nationwide for orders worth Rs. 5,000 and above. A shipping cost of Rs. 249 will be charged for any order value under Rs. 5,000.

For all orders, shipping charges are mentioned separately on the checkout page. The total order amount charged will include shipping charges.

Once your order is dispatched, a Tracking ID will be sent to you via Email. You can log on to the courier partner’s website, enter your tracking ID and view the status of your order. Alternatively, you can also enter your ID on the Track Your Order section on RJ Studioo’s website.

Our courier partners make at least two attempts to deliver a parcel. Kindly ensure that the address given while placing an order is accurate. On the second failed attempt, the item(s) will be returned to us.

It is only possible to change the address of an order before it has been dispatched. Please call Customer Care at +92 326 9661746 or email us at —————– to request any changes to your order.

Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.

Yes, you can place an order with us without any hesitation all your personal information’s are secured with us. We at RJ Studioo never compromise on the security of the personal details of customers.

Although, online security is implied for each order and the confirmation procedure is one- time for account information, if you are utilizing a different debit/credit card, your request will be subjected to online security confirmation once more.

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and to store your details. Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.